Step 1 — Contact us
Email connect@removalaecartila.world or write to 327 Warrigal Rd, Cheltenham VIC 3192 with your name, order reference (if any), and a clear description of the issue. We aim to acknowledge complaints within 2 business days and respond within 10 business days.
Step 2 — Escalation
If you are not satisfied with our response, ask for a review by a senior team member. We will provide a written outcome.
Consumer matters
For product or service issues, your rights under the Australian Consumer Law apply. General information is available from the ACCC (accc.gov.au) and Consumer Affairs Victoria.
Privacy complaints
If your concern relates to personal information, see our Privacy Policy. You may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.