Common questions about our guides
Clear answers about formats, timing, and how we handle your information.
How long does a custom outline take?
After we receive your message, expect an initial reply within two business days. Draft outlines typically follow within five to seven business days.
Can I visit the studio without an appointment?
Walk-ins are welcome during open afternoons listed on our contact page. For dedicated consultations, please email ahead.
Are prices inclusive of GST?
Yes. All prices on our Guides & pricing page are shown in AUD including GST.
What is included in a core volume?
Each volume covers one day-part with worksheets, timing suggestions, and optional seasonal notes. Digital PDF and print-ready files use the same layout.
Do guides require special equipment?
No. We assume items already in most kitchens—kettle, notebook, reusable bottle—and note alternatives where helpful.
Are these guides medical or wellness treatment?
No. They are educational resources about daily organisation. See our Disclaimer.
How do you handle personal data?
We process contact details to respond to enquiries and fulfil orders. See our Privacy Policy for retention and your rights under the Privacy Act 1988 (Cth).
What is your return policy for digital guides?
Downloadable guides may be refunded within 14 days if files were not accessed. See Returns & refunds and Consumer guarantees.
How do I make a complaint?
Use our Complaints page. We aim to respond within 10 business days.