1. Who we are (APP entity)
Removalaecartila (trading from 327 Warrigal Rd, Cheltenham VIC 3192, Australia) is responsible for personal information we collect. Contact: connect@removalaecartila.world, phone +61 3 9583 7820. ABN available on request.
2. What we collect
Identity and contact details (name, email, phone if provided), message content, order and payment information, cookie preferences, and technical data such as IP address and browser type when analytics are enabled with consent.
3. Why we collect it (Australian Privacy Principles)
- To respond to enquiries and provide guides you order (APP 3, 6).
- To process payments and deliver digital or printed products.
- To improve our website where analytics cookies are accepted.
- To send marketing only with express consent (Spam Act 2003 (Cth)).
4. Disclosure
We may share data with Australian or overseas service providers (hosting, email, payments) who must protect information consistently with the Privacy Act 1988 (Cth). We do not sell personal information.
5. Retention
Enquiries: up to 24 months. Tax and order records: 7 years as required. Marketing suppression lists: kept until you opt out. Cookie preferences: stored in your browser until cleared.
6. Security and data breaches
We use HTTPS, access controls, and staff training. If a notifiable data breach occurs under the Notifiable Data Breaches scheme, we will notify affected individuals and the OAIC where required.
7. Access and correction
You may request access to or correction of your personal information by emailing us. We will respond within a reasonable period, usually 30 days.
8. Complaints
Contact us first via our Complaints page. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Overseas recipients
Where data is stored outside Australia, we take reasonable steps to ensure overseas recipients handle information in line with APP 8.
10. Children
Our services are not directed to children under 15. Contact us to delete information provided in error.
11. Updates
We will publish changes on this page with a new date. Significant changes may be notified by email where we have your address.